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COVID-19 resources

In these unsettling times of COVID-19 and its impact on our daily lives, our jobs and the wellbeing of our clients, it is reassuring and timely to remind ourselves that community workers, many of whom will be in frontline services, are qualified professionals and well-equipped to provide services. We take comfort in the fact that our members have level heads and will be taking all sensible precautions and above all supporting clients to do the same.

We will update this page regularly with resources to help you continue to deliver quality services and look after yourself during these challenging times.

With the Coronavirus outbreak and response evolving rapidly, it is important to get your information from reliable sources:

National Coronavirus Health Helpline: 1800 020 080
Department of Health
World Health Organisation
Department of Social Services (financial support)
Department of Business (business support)
Fair Work Ombudsman (work entitlements)
ACNC (advice for charities)
NDIS (advice for providers and participants)

Mental health


Beyond Blue - Coronavirus Mental Wellbeing Support Service

Blackdog Institute - Mental health and coronavirus webinar series

Self-care planning during Coronavirus

Self-care matters

Living with worry and anxiety amidst global uncertainty

FACE COVID ebook - responding mindfully using the principles of acceptance and commitment therapy (ACT)

This way up - free tools and courses

Practice guide to secondary traumatic stress and staff well-being

Worker wellbeing resources

Strategies for transitioning back into the workplace

Guarding mental health during COVID-19 recovery

COVID-19 Medicare subsidised counselling

Guidance for better mental health

New mental health clinics in Victorian - factsheet

Masks/Face coverings

Face mask advice for community workers

Updated August DHHS face covering advice - Victoria

PPE for community workers - online training module

Removing and disposing of PPE

Peekaboo story for children to help them understand masks

Provider/NFP support

Workforce safety and wellbeing during COVID-19

JobKeeper FAQs

COVID-19 Plan for the Victorian Community Services Sector - updated 1 May

Not-for-profit Law Covid-19 Webinars

Funding Centre - this page tracks grants and funds available to organisations.

Business continuity planning - a template and tool

Developing a business continuity plan - a guide for NDIS support providers.

Epidemic/Pandemic Policy - adaptable tool.

Pandemic scenario planning tool

Social behavior change/community engagement and risk communication checklist

Information for aged care providers and workers - covers outbreaks, practice and PPE

Information for employment service providers

Managing the workplace in the face of the outbreak – includes working from home policy template and checklist.

Pivoting to remote work - online training

Workplace guidelines for COVID-19 response - template

Working arrangements during the COVID-19 pandemic

How to effectively manage remote teams

Behavioural insights strategies to help your team work remotely

Technology resources for NFPs

Coronavirus donor message template

Organisational child safeguarding and coronavirus

Preparedness for the financial counselling sector

Impact of COVID-19 on DFV and frontline services (NSW)

LGBTIQ inclusion for remote services

The impact of COVID-19 on settlement services

Risk Management and Business Continuity Planning for settlement providers - video

Q Shelter COVID-19 Learning Exchange - weekly teleconference for those in the housing and homelessness sector

Practical steps for the community housing sector

COVID 19 and Homelessness - webinar

Tools and tips for community centres

COVID-19 and neighbourhood houses

Service delivery models and system design in the context of COVID-19

Guidelines for Homelessness Accommodation during COVID-19

Social Impact Assessment Technology - free technology to give you insights into the needs of your clients

Practice guide to employee phones and tablets - for frontline services

Best practices when using mobiles for service delivery

Businesses reopen planning tool

Tobacco use and COVID-19

Bringing workers back into the sector

Principles of rapid innovation and evaluation

COVID-19 Not-for-profit Research Hub

AOD service users’ needs and experiences during the crisis

Managing and assessing rapid service transformation

Innovation in aged care services

Consumer engagement during COVID

COVID-19 Safety Planning Series - videos

COVID-19 Safe Plan template and checklist for community sector organisations

Damn good guide to COVID safe workplace

When staff don’t want to return to the workplace

Engaging with funders during a crisis - webinar

Government support for NFPs - wrap-up of income support and relief available

WorkSafe Victoria - new guidance for the community sector (September 2020)

Everything you need to know about re-opening in Victoria

Responding to COVID-19: Lessons from Community Housing Organisations

Guide to setting up online support groups for LGBTQIA+ young people

How to lead your organisation to ensure a COVID-19 safe workplace

Mentally healthy workplaces during COVID-19

Practitioner support

Working from home - our tips for community workers working remotely

The impact of COVID-19 on community workers - survey results

PPE video for disability support workers

Services Australia eKit - for connecting clients with payments and services

Guide to claiming expenses due to working from home

Resilience at work during COVID-19 - video series

Calming the storm for practitioners and health and welfare workers

Working wellbeing for AOD practitioners

Home office self-assessment checklist

COVID-19 Infection control training – free online training for aged care workers

Information sheet for in-home care workers

A practical guide to video mental health consultation - useful for anyone moving to online delivery of therapeutic service

Working with children and families through Telehealth

Managing your mental health when working from home

Adapting practice – focuses domestic and family violence support services

How to adapt domestic abuse assessments during the pandemic

Practice note for minimum response to victim survivors during COVID-19 (VIC)

The impact of the pandemic on clients

Orientation to telephone counselling for alcohol and other drug workers - online training

Practice update on Men’s Behaviour Change Programs

Practice guidelines for delivering perpetrator interventions and MBCPs

FAQs for family violence during COVID-19

Managing online safety for domestic and family violence workers

Global online safety advice for frontline workers supporting women

Technology and Vicarious Trauma - webinar focused on domestic violence (technology starts at around 9min, vicarious trauma at 27min)

Support and Safety Planning During COVID-19

Best practice guide for texting with survivors

Addressing social issues - factsheets on social issues in the context of COVID-19 including homelessness, loneliness, disability and digital inclusion.

Supporting families in remote communities as youth workers

Supporting children, carers & families during remote contact visits

Shared parenting in the time of COVID-19 - practitioner version

Residential tenancies practice guide (QLD)

Foster care workers resource hub

Therapeutic tool for helping children find silver linings

Australian Children's Knowledge Acceleration Hub - to inform program responses

Disability workforce initial experiences

Long-term effects of the pandemic and what they mean for practitioners

Youth homelessness relationship-based practice in a time of social distancing

Working with infants and toddlers in a family violence context

Multilingual COVID-19 screening questions

Teleworking during the COVID-19 pandemic and beyond: a practical guide

Aged care workforce retention bonus – FAQs for workers

Communicating with migrant & refugee communities during COVID-19

Tips for managing back to work anxiety

Challenges and benefits of running online groups

Volunteering support

Information for volunteer involving organisations

Volunteering safely during COVID-19

Sign up for emergency volunteering

Guide for creating informal volunteer groups in response to the COVID-19

Returning volunteer programs and volunteers

Managing the return of volunteers to the workplace

How to identify and respond to substance use remotely

Client support

National Debt Helpline - a not-for-profit service with financial counsellors that help people tackle their debt problems.

Financial hardship support from banks

Hardship provisions for energy payments

MyAus COVID-19 - a multilingual mobile app

Free technology support - Leep is offering free tech support to people isolated in their homes which can cover skills such as online banking, accessing e-Health information and connecting to family and friends through phone and video chat.

Young people in care

Support for young people in care

COVID-19 multilingual resources

COVID-19 Auslan updates

Tips for using video chats with children

Shared parenting in the time of COVID-19 - parent version

Guide to parenting during COVID-19

Positive parenting in COVID-19 isolation

Parenting in a pandemic

Young people experiencing family or domestic violence during lockdown

COVID-19 harm reduction factsheet for people who drink or use drugs

Managing AOD use during COVID-19

NDIS participants FAQs - now includes questions about support coordination

Info and support for Indigenous Australians (VIC)

Health and wellbeing tips for older people

Red flags: Workplace rights during COVID-19

Assistance available for international students

Multicultural Connect Line - QLD

Call-to-Test service - for vulnerable Victorians to get the COVID-19 test in their homes

Dear Landlord - a tool for Victorians struggling to pay rent

Mourning when you cannot attend funeral services